SHIPPING & RETURNS
SHIPPING POLICY
At Hazel Lou, we offer flat-rate shipping on all orders within the United States. Your order will be shipped within 5 business days. We use packaging to ensure that your jewelry arrives safely and securely.
Please contact us for more information.
We currently do not offer international shipping.
RETURN & EXCHANGE POLICY
We want you to love your jewelry from Hazel Lou! If you are not completely satisfied with your purchase, you may return it within 14 days post-delivery for a full refund or exchange. We accept returns in the form of store credit or money-back. Money-back returns are subject to a $5 processing fee. Returns for store credit do not have a processing fee. Refunds are processed within 5-7 business days of receiving the item back at Hazel Lou.
To be eligible for a return or exchange, the item must be in its original condition and packaging. We do not offer refunds for custom items. Items that are tarnished, tangled, or heavily worn are not eligible for return. Clearance items are always final sale. We do not cover the cost of return shipping unless the item is defective or damaged.
To initiate a return or exchange, please fill out the Returns & Exchanges Form.
If you have any questions about our shipping and return policies, please do not hesitate to contact us. We are here to help!
CANCELLING AN ORDER
An order may be canceled, entitling the purchaser to a full refund, provided our team has not commenced fulfillment of the order. To ascertain the eligibility of your order for cancellation, kindly direct inquiries, along with your order number, to us by filling out an inquiry form. Once the production and fulfillment process has commenced, we can not cancel the order.
Should the need arise to modify your shipping address, such adjustments are permissible before the fulfillment of the order. Please send all requests to us through the inquiry form.
In instances where the package has already been dispatched, changing the address necessitates awaiting the return of the package to Hazel Lou's possession. Subsequently, to ship to the correct address, a nominal shipping fee of $5 will be incurred.